Policies
Name
Description
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Booking Terms & Conditions
This document sets out our approach to booking processes procedures, payment terms and other general terms.
All customers enrolling learners on our courses are subject to these terms and conditions.
Current Fees List & Ancillary Services
This document sets out our approach to fees for ancillary services (over and above the stated qualification prices on our website).
Qualification fees quoted on our website include course delivery as per timetable, and assessment fees as per timetable for the course.
Where learners require additional support or services over and above the allocated or timetabled hours for the course delivery, these services are outside the scope of the original course fees unless specifically noted or recorded on the invoice or booking confirmation.
Appeals Policy
This document sets out our assessment result appeals policy and is generally aimed at learners registered on qualifications being delivered by SCTNI Limited
Centre Approval Withdrawal
This document sets out our process and policy in the event where our approval as a centre, or approval to deliver a specific regulated qualification is withdrawn
Assessment & IQA Policy
This document sets out our assessment and Internal Quality Assurance process for managing our responsibilities towards learners, AO’s and regulatory bodies when delivering regulated qualifications from the Regulated Qualifications Framework (RQF), and as a general standards approach to our processes and monitoring to maintain high standards and recognise areas in which improvements need to be made.
Centre Closure Policy
This document sets out our process and policy in the event where we no longer continue to operate as an approved centre for regulated qualifications.
Certification Policy
This document sets out our approach to the issue of certificates for regulated qualifications and unregulated training courses delivered by SCTNI Limited.
Complaints Policy
This document sets out our complaints policy and is aimed at customers, learners and all interested parties who encounter a direct or indirect service from SCTNI Limited
Conflict of Interest Policy
This document sets out our responsibility and process to enable us to identify, manage and mitigate conflicts of interest (perceived or otherwise).
Data Protection Policy
This document sets out our approach to data protection and security of information that we collect or handle in order to run courses, qualifications or apply for certification on behalf of learners.
Driving Courses Policy
This policy is to protect our integrity as a business and the integrity of the regulated qualifications that we offer via Future Awards and Qualifications Limited (FutureQuals) as well as setting out our responsibilities (and your responsibilities) to protect our interests, and that of the learners when undertaking instructional driving courses
Equality & Diversity Policy
The aim of this policy is to ensure no candidate application or registered trainee is discriminated against either directly or indirectly on the grounds of race, colour, ethnic or national origin, religious belief, political opinion or affiliation, sex, marital status, sexual orientation, gender reassignment, age or disability
Exam & Invigilation Policy
This document outlines a clear process for everyone involved in the delivery of regulated qualifications requiring invigilated assessments under examination conditions
Extenuating Circumstance Policy
This document outlines the definition of extenuating circumstances and the process for dealing with such instances.
Health & Safety Policy
SCTNI Limited is committed to pursuing excellence in everything it does and this includes the management of health and safety.
This document outlines our approach and policy to achieving this.
Invoice Payment Policy
This document sets out our approach to invoicing and payments, and the steps we take to ensure efficient operation of our Centre and the success of our business.
Learner Induction Handbook
This guide aims to inform you about your learning journey, the assessment framework, processes and your rights as a candidate. The course guide will also act as your companion linking our methodology and awarding organisation regulations. Your individual needs will also be involved in this mix in pursuit of achieving a conducive learning environment.
This is a general learner handbook for all qualifications offered by SCTNI Limited. Some information contained in this handbook might not be relevant to your course of study.
Malpractice Policy
This policy is aimed at our customers, including learners, and trainers who are registered on or involved with the delivery of any qualifications or units of study within or outside the UK and who are involved in suspected or actual malpractice or maladministration. It is also for use by our staff to ensure they deal with all malpractice and maladministration investigations in a consistent manner.
Premises Standards Policy
The training premises used for the delivery of training courses for and on behalf of SCTNI must maintain an environment conducive to learning. Any training facilities used at client sites will be expected to match the standards below as if being delivered at any of our own training venues.
Privacy Policy
This policy sets out how SCTNI Limited uses and protects any information you give SCTNI when you enrol on a course or qualification.
Reasonable Adjustments Policy
This policy is primarily aimed at learners who are registered on or have taken any training delivered by SCTNI Limited. It is also for use by our staff to ensure they deal with all reasonable adjustment and special consideration requests in a consistent manner and in accordance with the relevant awarding organisation requirements.
Recognition of Prior Learning Policy
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Security Policies Summary
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Standardisation Arrangements
Standardisation is a process that ensures all staff interpret and follow the requirements of the programme or qualification being delivered in the same way; this ensures consistency which in turn is fair to any and all learners that pass through our organisation on their learning journey.
Zero Tolerance Policy
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