Approval Withdrawal Policy
This policy sets out the arrangements, responsibilities, and safeguards implemented by the Centre when approval to deliver one or more regulated qualifications is withdrawn, surrendered, suspended, or otherwise terminated, whether voluntarily or by direction of an awarding organisation or regulator.
It establishes the controls necessary to protect learners, maintain regulatory compliance, safeguard certification rights, and ensure an orderly and transparent transition or teach-out process.
The policy ensures that the withdrawal of qualification approval is managed in a structured, ethical, and learner-centred manner, preventing disadvantage to learners while preserving the integrity and credibility of regulated qualifications.
Centre Closure Policy
This policy sets out the arrangements, controls, and safeguards implemented by the Centre to ensure the orderly, compliant, and learner-centred closure of training and qualification activities where delivery must cease, whether temporarily or permanently.
It establishes how the Centre will protect learners, staff, awarding organisation requirements, and regulatory obligations, ensuring continuity of certification, secure management of records, and minimal disruption to learners’ progression.
The policy aligns with the regulatory expectations of Office of Qualifications and Examinations Regulation (Ofqual), associated awarding organisations, and applicable UK legislation, including data protection and consumer protection requirements.
Certification Policy
This policy sets out the arrangements and controls implemented by the Centre to ensure the accurate, timely, secure, and compliant claiming, receipt, storage, and issuance of certificates for regulated and non-regulated qualifications.
It establishes clear responsibilities and quality assurance measures to protect learners’ entitlement to certification, prevent errors or malpractice, and maintain the integrity and credibility of qualifications delivered by the Centre.
The policy ensures that certification processes are transparent, auditable, and aligned with awarding organisation and regulatory requirements.
Complaints Policy
This policy sets out the Centre’s arrangements for receiving, managing, investigating, and resolving complaints fairly, transparently, and promptly.
It ensures that all complaints are handled consistently and professionally, safeguarding learners, staff, and stakeholders while protecting the integrity of regulated qualifications and the reputation of the Centre.
The policy promotes early resolution, continuous improvement, and compliance with regulatory and awarding organisation requirements, ensuring that complainants are treated respectfully and without disadvantage.
Conflict of Interest Policy
This policy outlines how SCTNI Limited identifies, manages, and mitigates actual, potential, or perceived conflicts of interest that could compromise the integrity, impartiality, or credibility of its training, assessment, quality assurance, or business activities. Its purpose is to ensure that all decisions are made objectively, transparently, and in the best interests of learners, awarding organisations, and stakeholders.
The policy defines what constitutes a conflict of interest and establishes clear requirements for disclosure, recording, and review. It sets out the responsibilities of staff, assessors, internal quality assurers, associates, and partners to declare any personal, professional, or financial interests that may influence their judgement or create unfair advantage.
Through proactive identification and appropriate control measures, the organisation safeguards fairness, maintains regulatory compliance, and protects the validity and independence of qualification outcomes and operational processes.
Cookies Policy
This policy explains how SCTNI Limited uses cookies and similar technologies on its websites and digital platforms to ensure effective functionality, enhance user experience, and support service improvement. It outlines what cookies are, the types used, and the purposes for which information is collected, including essential site operation, performance monitoring, security, and analytics.
The policy defines how user data obtained through cookies is processed in accordance with UK data protection and privacy legislation, including transparency, lawful processing, and data minimisation principles. It also explains how users are informed about cookie usage, how consent is obtained where required, and how preferences can be managed or withdrawn through browser settings or cookie controls.
Through clear communication and responsible use of tracking technologies, the organisation ensures that online services remain secure, accessible, and compliant while respecting the privacy and choices of all website users.
Course Waiting Lists
This process outlines how SCTNI Limited manages course waiting lists where programmes are not yet scheduled, are fully subscribed, or require minimum learner numbers to proceed. It provides a fair, transparent, and structured method for recording expressions of interest, allocating places, and confirming course viability while ensuring clear communication with prospective learners.
The process defines how individuals join a waiting list, any commitment or deposit requirements, how places are prioritised and offered, and the conditions under which courses are confirmed, rescheduled, or cancelled. It also explains refund arrangements, timelines for notification, and the responsibilities of both the organisation and learners during the pre-confirmation stage.
By applying a consistent and auditable approach, the organisation supports effective course planning, protects learner expectations, and ensures that all waiting list activity is managed equitably, professionally, and in line with operational and contractual requirements.
Data Protection Policy
This policy outlines how SCTNI Limited manages and safeguards personal data to ensure it is processed lawfully, fairly, securely, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and associated legislation. It establishes the principles, responsibilities, and controls that govern the collection, use, storage, sharing, retention, and disposal of personal information across all training, assessment, quality assurance, and business activities.
The policy defines staff obligations, data handling standards, and security measures designed to protect against unauthorised access, loss, misuse, or disclosure of information. It also explains individuals’ rights in relation to their personal data and the procedures for responding to access requests, corrections, complaints, and potential data breaches.
Through robust governance and clear accountability, the organisation ensures that personal data is protected at all times while supporting regulatory compliance, operational effectiveness, and the trust of learners, staff, and partners.
Equality & Diversity Policy
This policy outlines the commitment of SCTNI Limited to promoting equality, valuing diversity, and fostering an inclusive environment across all training, assessment, and business activities. It establishes the principles and standards that ensure all individuals are treated fairly, with dignity and respect, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, sexual orientation, or any other protected characteristic.
The policy defines how discrimination, harassment, victimisation, and unfair treatment are prevented, identified, and addressed, and sets out the responsibilities of staff, learners, and partners to uphold inclusive behaviours and practices. It also explains how reasonable adjustments and supportive measures are implemented to remove barriers to participation and achievement.
Through proactive monitoring, equitable processes, and a culture of mutual respect, the organisation ensures equal access to opportunities, compliance with equality legislation, and a safe, welcoming learning environment where all individuals can achieve their full potential.
Extenuating Circumstances Process
This process outlines how SCTNI Limited identifies, considers, and manages extenuating circumstances that may temporarily affect a learner’s ability to participate fully in training, assessment, or certification activities. It provides a fair, consistent, and transparent framework to ensure that learners experiencing unforeseen or exceptional events are not unfairly disadvantaged, while maintaining the integrity and standards of regulated qualifications.
The process defines what may constitute valid extenuating circumstances (such as illness, injury, personal emergencies, or other significant disruptions), how learners notify the centre, the evidence requirements, and how decisions are reviewed and approved. It also sets out the range of proportionate measures that may be applied, including assessment deferral, alternative arrangements, or special consideration in accordance with awarding organisation requirements.
By applying this structured approach, the organisation supports learner wellbeing, promotes equality of opportunity, and ensures that all outcomes remain valid, reliable, and compliant with regulatory and quality assurance expectations.
Health & Safety Policy
This policy outlines the commitment of SCTNI Limited to providing and maintaining a safe, healthy, and secure environment for learners, staff, associates, visitors, and contractors across all training, assessment, and business activities. It establishes the principles, standards, and responsibilities necessary to prevent accidents, injuries, and work-related ill health, and to ensure compliance with all applicable health and safety legislation.
The policy defines how risks are identified, assessed, and controlled through safe systems of work, appropriate supervision, suitable equipment, and effective training. It also sets out procedures for emergency planning, incident reporting, first aid provision, safeguarding, and the safe use of training environments, including practical and scenario-based activities.
Through proactive risk management and shared responsibility, the organisation promotes a culture of safety, wellbeing, and continuous improvement, ensuring that learning and operational activities are conducted without unnecessary risk to any individual.
IT Policy
This policy outlines the standards and controls governing the acceptable, secure, and lawful use of information technology systems and digital services provided by SCTNI Limited. It establishes how IT infrastructure, devices, networks, software, and data are managed and protected to support training delivery, assessment, quality assurance, and business operations.
The policy defines user responsibilities, acceptable use requirements, and security expectations, including access control, password management, data protection, system integrity, and the prevention of unauthorised access, misuse, or cyber threats. It also sets out procedures for incident reporting, backup and recovery, remote working, and the handling of confidential or sensitive information.
Through clear governance and proportionate technical safeguards, the organisation ensures that digital systems remain secure, reliable, and compliant with legal, regulatory, and operational requirements while supporting effective and uninterrupted service delivery.
Learner Induction Process
This policy outlines the structured induction process implemented by SCTNI Limited to ensure that all learners receive clear, consistent, and comprehensive information prior to and at the commencement of their programme. The induction process is designed to prepare learners for successful participation by setting expectations, introducing course requirements, and providing essential guidance on policies, procedures, and support arrangements.
The process covers orientation to the learning environment, qualification structure, assessment methods, standards of conduct, health and safety, safeguarding, equality and inclusion, data protection, and available learner support services. It also confirms learner rights and responsibilities and ensures that any additional needs or reasonable adjustments are identified at an early stage.
By delivering a formal and documented induction, the organisation promotes learner readiness, compliance with awarding body requirements, and a safe, supportive, and professional training experience from the outset.
Malpractice Policy
This policy sets out how SCTNI Limited prevents, identifies, investigates, and manages suspected or confirmed cases of malpractice and maladministration in relation to training delivery, assessment, quality assurance, and certification activities. Its purpose is to protect the integrity, credibility, and fairness of regulated qualifications and to ensure that all processes are conducted ethically, transparently, and in compliance with awarding organisation and regulatory requirements.
The policy defines what constitutes malpractice and maladministration, outlines reporting mechanisms, and establishes clear procedures for investigation, evidence gathering, decision-making, and corrective action. It also clarifies the responsibilities of learners, staff, associates, and partners to uphold professional standards and cooperate with enquiries. Through consistent application of these measures, the organisation safeguards learners, maintains public confidence, and ensures that qualification outcomes remain valid, reliable, and defensible.
Premises Standards Policy
This policy outlines the minimum standards and requirements for all training and assessment premises used by SCTNI Limited to ensure that learning environments are safe, suitable, accessible, and fit for purpose. It establishes the expectations for venue safety, cleanliness, accessibility, equipment, facilities, and learning resources to support effective delivery of regulated training and assessment.
The policy defines how premises are selected, inspected, and maintained to comply with health and safety legislation, safeguarding responsibilities, equality and accessibility requirements, and awarding organisation standards. It also clarifies roles and responsibilities for staff and venue providers to ensure that all learners can participate in training within a professional environment that promotes wellbeing, inclusivity, and high-quality educational outcomes without compromising safety or qualification integrity.
Read the full policy
Privacy Policy
This Privacy Policy outlines how SCTNI Limited collects, uses, stores, protects, and shares personal data in the course of delivering training, assessment, certification, and related business activities. It explains the types of information we process, the lawful bases for processing under UK data protection legislation, how information may be shared with awarding organisations and regulators, and the safeguards in place to ensure confidentiality, integrity, and security.
The policy also defines individuals’ rights regarding their personal data and the procedures for accessing, correcting, or raising concerns about its use. Its purpose is to ensure that all personal data is handled lawfully, fairly, transparently, and in a manner that protects the rights and privacy of learners, staff, clients, and partners while supporting regulatory and operational requirements.
Reasonable Adjustments Policy
This policy defines how SCTNI Limited identifies, assesses, approves, and implements reasonable adjustments for learners undertaking training and assessment.
It outlines:
the types of adjustments that may be considered,
eligibility and evidence requirements,
how requests are made and reviewed,
roles and responsibilities of staff,
awarding organisation approval requirements where applicable, and
how decisions are recorded, monitored, and quality assured.
The policy ensures that all reasonable adjustments are applied consistently, transparently, and fairly, while safeguarding assessment standards and preventing any compromise to qualification outcomes.
Recognition of Prior Learning Policy
This policy defines how SCTNI Limited evaluates and recognises previously acquired knowledge, skills, and competence towards units or qualifications delivered by the centre.
It explains:
what constitutes acceptable prior learning,
how evidence is submitted and assessed,
the roles and responsibilities of learners, assessors, and quality assurance staff,
how decisions are recorded and verified, and
the safeguards in place to ensure authenticity, validity, sufficiency, reliability, and currency of evidence.
The policy ensures that RPL is applied consistently, transparently, and without compromising qualification standards.
Security Policy
This policy outlines how SCTNI Limited protects its people, premises, information, systems, and assets from security risks, loss, damage, misuse, or unauthorised access. It establishes the standards, controls, and responsibilities necessary to maintain a safe and secure environment across all training, assessment, quality assurance, and business operations.
The policy defines measures for physical security (including premises access control, visitor management, and asset protection), information and data security, and the secure use of equipment and facilities. It also sets out procedures for identifying and responding to security incidents, breaches, or emergencies, ensuring timely reporting, investigation, and corrective action.
Through proportionate risk management and shared responsibility, the organisation safeguards learners, staff, and stakeholders, maintains operational continuity, and ensures that training and assessment activities are conducted within a secure, professional, and compliant environment.