Introduction
These Terms and Conditions govern the booking, arrangement, administration, and delivery of all courses, qualifications, assessments, and related services provided by SCTNI Limited.
They apply to all Clients, including:
- Consumers (individuals acting wholly or mainly outside their trade, business, or profession), and
- Business Clients (organisations, employers, or individuals acting in the course of business).
Certain clauses apply differently depending on your status. Where relevant, these differences are clearly identified within these Terms.
By booking a Course, requesting services, or paying an Invoice, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
If anything is unclear, you must contact us before completing your booking.
A legally binding contract is formed when SCTNI Limited issues written booking confirmation by email.
Definitions
In these Terms and Conditions:
- “Company” means SCTNI Limited.
- “Client” means the individual or organisation making a booking or to whom an Invoice is issued.
- “Learner” means any individual enrolled on a Course.
- “Course” means any training, qualification, assessment, certification, or service delivered by the Company.
- “Invoice” means a request for payment issued by the Company.
- “Business Client” means any Client acting in the course of trade, business, profession, or public service.
- “Consumer” means an individual acting wholly or mainly outside their trade, business, or profession.
- “Awarding Organisation” means any awarding body, regulator, or external quality assurance organisation involved in a Course.
Application of These Terms
2.1 These Terms apply to all bookings, Courses, and services provided by the Company.
2.2 By making a booking, requesting services, accepting a quotation, or paying an Invoice, the Client agrees to be bound by these Terms.
2.3 For Business Clients, these Terms apply to the exclusion of any additional or conflicting terms, including those in purchase orders or other documents, unless agreed in writing by the Company.
2.4 Consumers retain all rights provided under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 (as applicable in Northern Ireland).
Open Course Waiting Lists
3.1 Open Course Waiting Lists do not have scheduled or agreed delivery dates and are limited to the same maximum capacity as a confirmed Course.
3.2 Waiting lists are published on the Company’s website. To join a waiting list, individuals must pay a deposit demonstrating commitment.
3.3 Deposits:
- Contribute towards Course fees; and
- Are fully refundable at any time prior to Course dates being agreed.
3.4 Once sufficient numbers are reached to make a Course viable, deposit-paying individuals will be invited to an online meeting to agree suitable dates and times.
3.5 Deposits remain fully refundable until Course dates are agreed. Once dates are agreed, the Course will be published and remaining places opened for booking.
3.6 At that point, individuals will be transferred to the confirmed Course and treated as fully booked learners.
3.7 Any changes following date confirmations are subject to the cancellation and transfer terms that are set out in Section 9.
Scheduled Open Enrolment Courses
4.1 Courses with confirmed dates (“Open Enrolment Courses”) are advertised via the Company’s website and other communication channels.
4.2 Course content, trainers, locations, and schedules may be subject to reasonable change where required to ensure quality, safety, or regulatory compliance.
4.3 Clients and Learners are responsible for reviewing published Course details and ensuring suitability prior to booking.
Corporate and Group Bookings
5.1 Following an enquiry, the Company will issue a written quotation setting out proposed dates, times, content, location, and pricing.
5.2 A booking is not confirmed until full or agreed payment is received, written acceptance is provided, or a valid purchase order is issued, as applicable.
5.3 When learner names are submitted by a Business Client, those individuals are considered formally enrolled. Changes, substitutions, or removals are subject to Section 9
Invoicing
6.1 Invoices are issued on the date a transaction is agreed.
6.2 Invoices may relate to, but are not limited to:
- Course bookings and learner registrations
- Certification services
- Replacement or paper certificates
- Additional materials or services
6.3 Invoices will include:
- A description of the goods or services supplied
- Invoice date and payment due date
- Any applicable purchase order reference
- Any transaction-specific agreements
6.4 Invoices will state the full list price together with any agreed discounts.
Discounts
7.1 Any discounts or concessions agreed during booking will be detailed on the Invoice.
7.2 Discounts are conditional upon payment being received by the Invoice due date.
7.3 Where payment is late, any discount applied shall be withdrawn and the full Invoice value shall become payable.
Payment Terms
8.1 Unless otherwise agreed in writing, payment is required at the time of booking.
8.2 Approved Invoiced bookings must be paid no later than 14 days before Course commencement unless alternative terms are agreed in writing.
8.3 Flexible payment arrangements may be offered at the Company’s discretion.
8.4 Cheques are accepted only by prior agreement where the Course start date is at least three weeks away.
8.5 Where multiple Invoices are outstanding, payments will be allocated to the oldest outstanding balance first.
Course Transfers and Cancellations (Client)
9.1 Once Course dates are confirmed, the Company allocates trainers, venues, equipment, and resources.
9.2 Business Clients: When learner names are submitted, those individuals are treated as fully enrolled. Any subsequent changes, substitutions, additions, or removals are treated as transfers or cancellations.
9.3 For Courses booked for multiple Learners, all transfer or cancellation charges apply per Learner.
9.4 All requests must be submitted in writing to admin@sctni.co.uk.
9.5 Cancellation charges:
- 30+ days’ notice: No charge
- 15–29 days’ notice: 50% of Course fee
- 14 days or fewer: 100% of Course fee
9.6 These charges represent a genuine pre-estimate of costs incurred.
9.7 Consumers: These charges apply only after the expiry of your statutory cooling-off period, unless you have expressly consented to immediate service delivery
Course Cancellations (By SCTNI Limited)
10.1 In unforeseen circumstances, the Company may cancel, postpone, or reschedule a Course. Such circumstances may include, but are not limited to, trainer illness, emergencies, insufficient enrolment numbers, venue or equipment issues, regulatory requirements, or any situation where delivery would compromise safety, quality, or compliance.
10.2 Where the Company cancels or reschedules a Course, affected Learners will be offered either a free transfer to the next available equivalent Course or a full refund of any fees paid.
10.3 The Company will make reasonable efforts to provide as much notice as possible and to minimise disruption; however, no compensation is payable for consequential loss, indirect costs, or expenses incurred by the Client or Learners as a result of cancellation or rescheduling.
10.4 Where a Corporate or Business Client has booked a private or group Course, the Company may, at its discretion, offer alternative dates, alternative delivery methods, or replacement trainers to ensure continuity of service.
10.5 Certain Courses require a minimum number of Learners to ensure viability, compliance, or assessment integrity. If minimum numbers are not met, the Company reserves the right to cancel or consolidate Courses. In such cases, Clients and Learners will be offered the same options set out in clause 10.2.
10.6 Where a booked venue becomes unavailable due to circumstances beyond the Company’s control, the Company may relocate the Course to a suitable alternative venue or convert delivery to an online or blended format where appropriate. Such changes shall not entitle the Client or Learners to a refund unless the Company chooses to cancel the Course entirely in accordance with clause 10.2.
Attendance, Conduct and Right of Removal
11.1 Regulated qualifications require full attendance to meet the mandatory Guided Learning Hours (GLH), assessment conditions, and Awarding Organisation compliance requirements. Learners must attend all scheduled sessions, practical activities, assessments, and any additional elements specified by the Company or the Awarding Organisation.
11.2 Late arrival, partial attendance, or missed sessions may result in refusal of entry, removal from the Course, or inability to complete assessments. In such circumstances, the Learner may be required to rebook and repay for the affected component or full Course, and the original Course fee shall remain payable in full.
11.3 The Company reserves the right to refuse admission to, or remove, any Learner whose conduct is disruptive, unsafe, abusive, inappropriate, or otherwise breaches these Terms, Awarding Organisation rules, safeguarding requirements, equality and diversity standards, or health and safety obligations. This includes behaviour occurring in online sessions, messaging platforms, placement environments, or any setting connected to Course delivery.
11.4 The Company may also require the immediate removal or suspension of a Learner where their behaviour, fitness to participate, or failure to follow instructions poses a risk to themselves, other Learners, staff, assessment integrity, or the learning environment.
11.5 Removal or suspension under this Section does not entitle the Learner or Client to any refund or fee reduction. Any additional costs arising from rebooking, reassessment, or additional support requirements will be payable by the Client.
Fitness and Suitability to Participate
12.1 Learners are responsible for ensuring they are physically, medically, mentally, and otherwise fit and able to participate in all aspects of the Course, including any practical assessments, physical activities, use of equipment, or simulated emergency scenarios.
12.2 Any medical, learning support, access, or additional needs that may affect participation, safety, or assessment must be disclosed to the Company in advance of the Course. The Company will make reasonable adjustments where possible and where permitted by Awarding Organisation rules.
12.3 The Company accepts no liability for issues arising from undisclosed medical conditions, undisclosed support needs, fitness limitations, or suitability concerns that may impact participation, learning, safety, or assessment outcomes.
12.4 Where a Learner is deemed unfit to participate safely or to meet Awarding Organisation requirements, the Company may refuse entry, pause participation, or remove the Learner from the Course. In such cases, no refund is due, and any additional assessment or rebooking fees will be payable by the Client.
Awarding Organisation Rules
13.1 Where a Course is subject to Awarding Organisation or regulatory requirements, those rules take precedence over these Terms. All Learners must comply with the relevant assessment, conduct, evidence, registration, and certification rules.
13.2 The Company may refuse to register or continue to register a Learner who fails to meet Awarding Organisation prerequisites, identity requirements, conduct standards, or assessment conditions.
13.3 Any breach of Awarding Organisation rules—including malpractice, plagiarism, cheating, falsification of records, or inappropriate conduct—may result in removal from the Course, disqualification, or refusal of certification. All associated fees will remain payable.
13.4 Where an Awarding Organisation changes its rules, guidance, assessment criteria, or qualification structure, the Company will implement those changes as required. Such changes do not provide grounds for a refund.
Results, Certification and Appeals
14.1 Certification is not guaranteed and is subject to the Learner successfully completing all teaching, learning, assessment, and competency requirements set by the Company and the relevant Awarding Organisation.
14.2 Where a Learner fails an assessment, misses assessments, or is unable to demonstrate the required competence, any rebooking, reassessment, or additional training costs will be payable by the Client unless otherwise agreed in writing.
14.3 Certificates are issued only once all assessments are passed, all fees are paid, all required evidence is submitted, and all Awarding Organisation conditions are met.
14.4 Delays caused by Awarding Organisations, regulatory checks, external quality assurance sampling, or Learner non‑compliance are outside the Company’s control and do not entitle the Learner or Client to any refund or compensation.
14.5 Appeals, complaints, or challenges relating to assessment decisions must follow the applicable Awarding Organisation’s published procedures. The Company will support Learners through the process but does not influence or guarantee appeal outcomes.
Identification and Data Sharing
15.1 Learners undertaking regulated qualifications must provide valid photographic identification, legal name, and date of birth.
15.2 Learner data may be shared with Awarding Organisations, regulators, and external quality assurance bodies where required.
15.3 All personal data is processed in accordance with the Company’s Privacy Policy and ICO registration (ZA938223).
Learner Resources and Intellectual Property
16.1 All Company resources, including workbooks, presentations, assessments, and digital materials, remain the intellectual property of SCTNI Limited and must not be copied, shared, or distributed without permission.
16.2 Learner submissions and assessment evidence may be retained for quality assurance, audit, regulatory, or awarding body purposes.
16.3 Where resources or equipment (including textbooks or laptops) are loaned, they remain Company property and must be returned on request in the same condition as issued.
16.4 Learners are responsible for loss, damage, or non-return and will be invoiced for reasonable replacement and recovery costs.
Photography, Recording and Monitoring
17.1 Training sessions may be photographed, recorded, or monitored for quality assurance, assessment evidence, standardisation, safeguarding, or regulatory compliance.
17.2 Where images or recordings are used for marketing purposes, consent will be obtained where required by law.
Late Payment, Interest and Recovery
18.1 Where any Invoice remains unpaid after the stated due date, action will be taken according to the Client’s status.
Business Clients (B2B):
The Company may:
- Charge statutory interest at 8% per annum above the Bank of England base rate, calculated daily;
- Recover statutory compensation under the Late Payment of Commercial Debts (Interest) Regulations 2013;
- Where the Invoice remains unpaid for twenty-two (22) days or more following a written reminder, apply an additional late payment charge of up to fifteen per cent (15%) of the outstanding balance, representing a reasonable and proportionate estimate of administrative, management, and recovery costs incurred;
- Suspend or withdraw services and pursue recovery action, with all reasonable legal, administrative, and recovery costs recoverable from the Business Client.
Consumers:
The Company may:
- Charge statutory interest where legally permitted;
- Recover reasonable and proportionate administrative costs directly attributable to managing the late payment;
- Suspend access to Courses, certification, or services until payment is received in full.
18.2 Nothing in this clause affects statutory consumer rights
Complaints Procedure
19.1 Complaints must be raised in accordance with the Company’s Complaints Policy.
19.2 Complaints or appeals relating to assessment outcomes must follow the applicable Awarding Organisation’s published procedures.
Limitation of Liability
20.1 Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any liability which cannot be excluded by law.
20.2 Subject to the above, the Company’s total liability shall not exceed the total fees paid for the relevant Course.
20.3 The Company shall not be liable for indirect, consequential, or economic loss, including loss of profits or business opportunity
Force Majeure
21.1 The Company shall not be liable for any failure or delay in performance caused by circumstances beyond its reasonable control, including but not limited to illness, accidents, transport or IT failures, extreme weather, industrial action, or government restrictions.
Severability
22.1 If any provision of these Terms is held to be unlawful, invalid, or unenforceable, that provision shall be severed and the remaining provisions shall remain in full force and effect.
Variation of Terms
23.1 The Company reserves the right to amend these Terms from time to time. Updated Terms will apply to bookings made after the effective date of publication.
Governing Law and Jurisdiction
24.1 These Terms and Conditions are governed by the laws of Northern Ireland.
24.2 Any disputes shall be subject to the exclusive jurisdiction of the courts of Northern Ireland.